FAQ

What kind of wax is used in Scentsy Bars and Scentsy Bricks?
Scentsy wickless candle bars are made with a custom, high-quality paraffin wax blend. It is designed for a specific scent load and low melt point.

What kind of fragrance is used in Scentsy products?
Scentsy products are manufactured with fragrance oils. Fragrance oils can be all-natural or laboratory-reproduced copies of natural aromatic chemicals, depending on cost-effectiveness. In some cases, Scentsy products also contain essential oils—natural oils derived from plants that can have therapeutic effects and are produced without regard to their cost-effectiveness. Scentsy products may contain essential oils but do not necessarily contain them, so we make no claims about essential oils in our marketing. Please beware of unscrupulous marketing campaigns. “Infused with essential oil” could mean nothing more than one drop of essential oil in a very large batch. “Inspired by essential oil” means nothing more than the product contains fragrance oil.

Do Scentsy products contain phthalates?
No. Scentsy products are made with fragrance oils that do not contain phthalates.

How long will a Scentsy Bar’s fragrance last?
That depends on a number of factors, including the size of the room, the humidity and temperature in the room, and how many sections of a Scentsy Bar are used at a time. Your biological makeup and unique reaction to smell will also influence how long a scent seems to last. In general, a Scentsy Bar lasts approximately 40 to 80 hours. This wide variation in time is due to the composition of different fragrances as well as the factors described above. A light fragrance such as mint will not last as long as a heavy bakery fragrance.

How are Scentsy Bars and Bricks measured?
Each Scentsy Bar is poured to a liquid volume of 3.2 fluid ounces, with a cooled net weight of approximately 2.6 ounces. The net weight may vary slightly, depending on the fragrance ingredients.

What wattage of light bulb do Scentsy Warmers use?
Our Shadow, Lampshade, Silhouette, and Gallery Warmers, as well as Premium and Deluxe Warmers as indicated use a maximum 25-watt bulb. Three-piece warmers and Premium and Deluxe Warmers as indicated use a maximum 20-watt bulb, and all Plug-In Scentsy Warmers use  a maximum 15-watt bulb. Each warmer comes with a light bulb.

Are Scentsy Warmers UL listed?
Each electrical component used in the manufacture of a Scentsy warmer is UL listed: the housing the light bulb screws into, the cord, the plug, and the switch. The UL number can be found right on each of the components except the switch (which is too small to include a UL number but does have the “UL” trademark on it).

How do I change the wax in a Scentsy Warmer?
For a Full- or Mid-Size Scentsy Warmer, turn the warmer off first. Then, carefully pour liquid wax back into the original packaging if it is still fragrant and you’d like to reuse it, or into a disposable container to throw it away. Wipe the dish out with a paper towel before warming a new fragrance. For a Plug-In Scentsy Warmer, turn the warmer on for 2–3 minutes to soften the wax. Remove the wax and clean the warmer dish with a paper towel. Discard wax if the fragrance is depleted.

What are the shipping charges?

  1. Orders* shipped to a location within the contiguous United States:
    1. With a retail value of $.01 – $79.99, shipping will be $8.00.
    2. With a retail value of $80.00 – $149.99, shipping will be 10% of the product total.
    3. With a retail value of $150.00 or more, shipping will be FREE.

*For orders attached to an online party shipped to a location within the contiguous United States with a retail value of $.01 – $79.99, shipping will be $8.00; for orders with a retail value of $80.00 or more, shipping will be 10 percent of the product total.

  1. Orders* shipped to Alaska, Hawaii, Guam or Puerto Rico:
    1. With a retail value of $.01 – $49.99, shipping will be $10.00.
    2. With a retail value of $50.00 – $149.99, shipping will be 20% of the product total.
    3. With a retail value of $150.00 or more, shipping will be 10% of the product total.

*For orders attached to an online party shipped to Alaska, Hawaii, Guam, or Puerto Rico with a retail value of $.01 – $49.99, shipping will be $10.00; for orders with a retail value of $50.00 or more, shipping will be 20 percent of the product total.

  1. Orders* shipped to Canada:
    1. With a retail value of $.01 – $44.99, shipping will be $9.00.
    2. With a retail value of $45.00-$199.99, shipping will be 20% of the product total.
    3. With a retail value of $200.00 or more, shipping will be FREE

*For orders attached to an online party shipped to Canada with a retail value of $.01 – $44.99, shipping will be $9.00; for orders with a retail value of $45.00 or more, shipping will be 20 percent of the product total.

Have any more questions? Contact Nikki

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